Privacy Policy
Last updated: 19 April 2026
1. Overview
This Privacy Policy explains how Signalator collects, uses, stores, shares, and protects personal data when you visit our website, register an account, place an order, contact support, use our software, or interact with related services.
Important: before publishing this policy, replace all placeholder controller details, transfer details, retention choices, and complaint authority references. A privacy policy should identify the actual legal seller or controller and the actual processing setup.
2. Who We Are
The controller of your personal data is Signalator® Limited (“Signalator”, “we”, “us”, “our”).
- Registered / trading name: Signalator Limited
- Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
- Support email: support@signalator.net
- Privacy contact: support@signalator.net
- Data protection officer, if appointed: Not appointed
3. Scope
This policy applies to personal data processed in connection with our website, customer accounts, billing, support, software downloads, applications, dashboards, mobile push, connected services, APIs, alerts, and related operations.
4. Categories of Personal Data We Process
- Account and identity data: name, username, email address, account ID, company name, workspace name, and login details.
- Billing and order data: order ID, subscription plan, billing period, payment method, payment status, currency, tax details, invoicing details, and limited transaction metadata provided by payment processors.
- Technical and device data: IP address, browser type, operating system, app version, device identifiers, push token, session data, crash information, and diagnostic logs.
- Usage and product data: pages viewed, feature usage, workspace activity, alert preferences, notification routes, event logs, source or connection metadata, and related product interaction records.
- Support and communications data: support requests, messages, attachments, feedback, and other content you send to us.
- Connected-platform data: where relevant to a product feature, identifiers and operational data received from connected software, terminals, devices, APIs, messaging channels, or other third-party systems.
- Marketing and consent data: newsletter preferences, opt-in or opt-out status, campaign interaction data, and other consent records.
- Cookies and similar technologies: cookie identifiers, session information, analytics data, and similar website or app tracking data where used.
5. Sources of Personal Data
We collect personal data:
- directly from you when you register, place an order, contact us, or use the Services;
- automatically from your browser, device, app, or use of the Services;
- from payment providers, communication providers, app stores, hosting providers, analytics tools, or connected third-party services where necessary for service delivery or administration;
- from publicly available or business sources where permitted by law.
6. Why We Use Personal Data and Our Legal Bases
| Purpose | Examples of data used | Typical legal basis |
|---|---|---|
| Provide accounts, subscriptions, downloads, alerts, and core product functions | Account data, technical data, usage data, connected-platform data | Performance of a contract |
| Process payments, prevent fraud, and manage orders | Billing data, order data, technical data | Performance of a contract; legitimate interests; legal obligation |
| Provide customer support and service communications | Account data, support messages, logs, order data | Performance of a contract; legitimate interests |
| Secure the Services, detect abuse, troubleshoot, and maintain systems | Technical data, device data, logs, usage data | Legitimate interests; legal obligation where applicable |
| Improve products, analytics, reporting, and feature planning | Usage data, diagnostics, aggregated activity records | Legitimate interests; consent where required |
| Send marketing communications | Email address, consent status, campaign interaction | Consent or legitimate interests, depending on applicable law |
| Comply with legal, tax, accounting, and regulatory obligations | Billing records, account records, communications, logs | Legal obligation |
7. Who We Share Data With
We may share personal data with:
- payment processors and billing providers;
- hosting, infrastructure, storage, email, push notification, analytics, logging, and support-tool providers;
- communication and messaging providers used to deliver alerts or service messages;
- professional advisers such as accountants, auditors, legal advisers, and insurers where necessary;
- law enforcement, regulators, courts, or other authorities where required by law or necessary to protect rights, users, or the Services;
- a buyer, investor, or successor entity in connection with a merger, sale, restructuring, or asset transfer, subject to applicable confidentiality and legal requirements.
We do not sell personal data in the ordinary sense of selling customer lists for cash consideration.
8. International Transfers
We may transfer, store, or process personal data outside your country of residence, including in the United States through our hosting and infrastructure providers, including InterServer. Where required by applicable law, we rely on appropriate safeguards for such transfers.
9. Retention
We retain personal data only for as long as necessary for the purposes described in this policy, including service delivery, security, dispute handling, billing, tax, accounting, and legal compliance.
| Category | Typical retention approach |
|---|---|
| Account data | For the life of the account and a limited period afterwards for support, security, and recordkeeping. |
| Billing and tax records | For the period required by applicable accounting, tax, and legal rules. |
| Technical logs and diagnostics | For a limited operational and security period, then deleted, aggregated, or anonymised where feasible. |
| Support tickets and communications | For as long as needed to resolve the issue and maintain a service history, then archived or removed under internal retention rules. |
| Marketing data | Until you unsubscribe, withdraw consent, object where applicable, or the data is no longer needed. |
Before publication, replace this section with your actual retention periods or the actual criteria used to determine them.
10. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. No internet or storage system is completely secure and we cannot guarantee absolute security.
11. Your Rights
Depending on your location and applicable law, you may have rights to:
- access your personal data;
- correct inaccurate personal data;
- erase personal data in certain circumstances;
- restrict processing in certain circumstances;
- object to processing based on legitimate interests;
- withdraw consent where processing is based on consent;
- receive a portable copy of certain personal data;
- lodge a complaint with a supervisory authority.
You can exercise privacy requests by contacting support@signalator.net. We may need to verify your identity before completing a request.
12. Cookies and Similar Technologies
We may use cookies, local storage, SDKs, and similar technologies to run the website, keep you signed in, remember preferences, secure sessions, measure traffic, and improve performance.
If required by law, we will request consent for non-essential cookies or similar technologies. You can also control cookies through your browser or device settings, although doing so may affect site functionality.
13. Marketing
Where permitted by law, we may send service announcements, product updates, or marketing messages. You can opt out of marketing communications at any time through the unsubscribe link or by contacting us. Opting out of marketing will not stop transactional or service-related communications.
14. Children
The Services are not directed to children and are not intended for persons under [18 / age of majority used by your business]. We do not knowingly collect personal data from children in circumstances where consent from a parent or guardian would be required.
15. Complaints
If you have a privacy concern, please contact us first at support@signalator.net. You may also have the right to complain to a supervisory authority, including [Name and contact details of the main authority].
16. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on the website or within the relevant product area. Material changes may also be communicated through the Services or by email where required by law.